Returns & Exchanges
What is your return/exchange policy?
Due to the nature of the customized products that we sell, we do not accept returns or exchanges. For more information please visit our return policy page.
I placed my order... how long does it take before it gets shipped out?
All orders will be dispatched within 5-7 business days from the day you ordered.
I would like to order a custom/curated gift not listed on your website, how do I proceed with that?
We are more than happy to help you create the perfect customized gift! There are two options, you can visit our Build A Box page for steps 1-2-3. Or simply fill out the inquiry form on our website if you want to take the conversation further and one of our team members will be in touch very soon!
I would like to add more customizations than the options you provide on your website, is this possible?
Yes! Fill out the inquiry form and let us know what additional customization you would like to include, and one of our team members will be in touch very soon!
Do you offer more colours for customization than what you list?
Unfortunately, we do not. The only colours that we offer for customizations are white, black, gold, rose gold and silver.
I would like to inquire about corporate gifts for my company/client, how do I proceed with that?
We would love to help you create the perfect gift for your company or client! Simply fill out the inquiry form on our website or send your inquiry directly to firstname.lastname@example.org and we will be in touch very soon!
Do you offer free shipping?
We currently do not offer free shipping, but we do offer flat rate shipping within Canada; $15 for standard shipping and $25 for expedited shipping. Orders shipping to the United States or internationally will be calculated based on the weight and size of the product(s).
Do you offer free pick-up?
Yes. Our free pick-up zones are in Markham, Richmond Hill, and Pickering. Please email us at email@example.com to place your orders.
Do you offer local deliveries?
Yes, we offer local delivery for $10 if the address is located within 10km of our studio in Markham. Local delivery will be shown as an option upon check out. Orders will be processed within 5-7 business days. One of our team members will reach out with a delivery date and time.
Can I rush my order?
We do our best to fulfill all orders within 5-7 business days. At this time, we are not able to offer any rush services. Please email us at firstname.lastname@example.org if you have further questions.