Returns & Exchanges
What is your return/exchange policy?
Due to the nature of the customized products that we sell, we do not accept returns or exchanges. For more information please visit our return policy page.
I placed my order... how long does it take before it gets shipped out?
All orders will be dispatched within 5-7 business days from the day you ordered.
I would like to order a custom/curated gift not listed on your website, how do I proceed with that?
We are more than happy to help you create the perfect customized gift! There are two options, you can visit our Build A Box page for easy steps 1-2-3. Or simply fill out the inquiry form on our website if you want to take the conversation further and one of our team members will be in touch very soon!
I would like to add more products to a curated box than the options you provide on your website, is this possible?
Yes, we love this! You can add your desired curated box along with other products you want to include into your cart and leave a note for us to package it all together. If you're unsure if everything will fit, feel free to email us at: email@example.com and one of our team members will be in touch very soon!
Do you offer more colours for customization than what you list?
Unfortunately, we do not. The only colours that we offer for customizations are white, black, gold, rose gold and silver for most customization options.
I would like to inquire about corporate gifts for my company/client, how do I proceed with that?
We would love to help you create the perfect gift for your company or client! Simply fill out the inquiry form on our website or send your inquiry directly to firstname.lastname@example.org and we will be in touch very soon!
Do you offer free shipping?
We offer free shipping on purchases over $99 CAD within Canada and US. Standard shipping will apply. Orders shipping internationally will be calculated based on the weight and size of the product(s).
Do you offer free pick-up?
Yes. We offer contact-less curbside pick up at our Richmond Hill location. Option will be available at checkout. Orders will be processed within 5-7 business days. One of our team members will reach out with a pick up date and time.
Do you offer local deliveries?
Yes, we offer local delivery for $10 if the address is located within 10km of our studio in Richmond Hill. Local delivery will be shown as an option upon check out. Orders will be processed within 5-7 business days. One of our team members will reach out with a delivery date and time.
Can I rush my order?
We do our best to fulfill all orders within 5-7 business days. If you need an order rushed, please email us at email@example.com and one of our team members will reach out.